Do you need help replacing a broken faucet? Are you planning to unclog a toilet? Have you resolved to perform major plumbing remodel or appliance replacement?
All these situations may require the help of a qualified plumber. Hiring the right plumber is more than crucial as some negative encounters with plumbers have left homeowners with bad repair jobs or excessively high bills.
If you don’t have a lot of experience hiring a plumber, you might not know what to consider. Well, here are various ways to ensure that you’re hiring a qualified technician:
Step 1: Perform some research about your problem
You need to understand the plumbing problem you’re dealing with long before you decide to call a plumber. Knowledge is power on any good day. The important thing to find out is how the repair is performed or how much it may cost.
Step 2: Research reviews and evaluate the company’s credibility
It’s always important to evaluate the credibility of the company or plumber you’re dealing with. Past company reviews can give you a hint about the service and how its plumbers conduct themselves. Customers will be quick to mention if they found the plumber helpful, knowledgeable, experienced, or clean.
If you’re reviewing a potential company through their website, you may only find handpicked positive reviews. On independent review sites like Yelp, it may be possible to find both positive and negative reviews from previous customers.
As much as some customers may have had a negative experience with the company, you also need to consider how the plumbing service responded to negative criticism.
You also need to establish that you’re dealing with a credible company licensed to offer plumbing services. Some plumbers will include a scanned copy of their certificate on their website. Others may display it in their service vehicle.
Of equal importance is to establish that the plumber is indeed bonded and insured. You can ask for evidence of their bond and insurance, which gives you an extra level of protection in case anything goes wrong.
For instance, if a plumber with a third-party liability cover causes accidental property damage, you may receive compensation from their insurance company. Similarly, you may be held liable if a plumber gets injured performing work without workers’ comp insurance.
Asking for proof of licensure and insurance may be done once the plumbers arrive at your location, but you can also request the proof over the phone.
Step 3: Get a hint about the service quality.
The first interaction with the plumbing service can tell you a lot about their professionalism. Pay attention to how the customer support agent treats you the moment you get on a live call with them to book a service.
It’s a good sign if they can answer all your questions professionally and honestly. Another hopeful signal is having your call picked up right away with no hold times.
You should get a clear answer about the estimated arrival times of the plumbers. Now, when the team arrives, there are other helpful signs that can give you a hint about the service quality.
Check for these signs typically before assigning the plumber a larger job as the plumber will conduct an initial site meeting. Things to check include:
- Attention to detail
- Knowledge about a particular issue or project
- Necessary precautions, e.g., wearing shoe covers and masks
- General cleanliness and professional appearance
- Fully stocked up with necessary parts and modern equipment.
Never ignore any warning signs of a poor-quality plumber. If they seem in a hurry or try to skip key processes such as failing to offer you a service contract, you should remain hesitant of choosing them for a much more serious project.
Step 4: Find out about the pricing
Pricing is a crucial part of hiring a plumber. You need to know how much the plumber may charge to prevent any pricing conflicts.
Now, most services may provide a rough estimate of how much a project may cost, for instance, a toilet installation. You also need to find out if the company will charge you a fixed or hourly rate.
Depending on the experience and quickness of the plumber, an hourly pricing model may end up costing more or less. Receiving a rough quote also helps you evaluate and compare the affordability of different services.
But note that cheap does not necessarily mean better, and a plumber charging a higher rate may end up completing the work faster than a seemingly cheaper plumber.
Step 5: Ask if they offer work guarantees
It may be a helpful advantage if the plumbing company offers to guarantee their work. It means that they will be willing to correct any mistakes that may result after they perform the service, such as a toilet failing prematurely after installation.
While plumbers will not offer guarantees all the time, they are quite helpful and give you greater Peace of Mind. Sometimes the work may not have a guarantee, but the materials may have warranties.
Step 6: Speak to more than one service
If you’re hiring a qualifiedemergency plumber in Riverside, you’ll find that it’s quite useful to speak to more than one plumbing company.
Receiving advice about your plumbing problem from various parties allows you to choose the most qualified team to lead the repair. You stand to learn a lot even from a 3-minute phone call with a plumbing company.