princess Has introduced a new on-demand service that allows guests to call their crew to the exact location and request direct assistance.
The on-demand CrewCall service, available on stateroom TVs and MedallionClass apps, leverages the innovative Ocean Medallion wearable to guide crew members to their exact location and serve them.
The new feature is yet another example of how Princess can leverage MedallionClass technology to improve, rather than replace, high-touch, personalized services.
The corresponding CrewCall chat feature allows guests to use their smart devices to send text messages to specific questions and requests, allowing the crew to virtually answer or take action.
“CrewCall significantly expands MedallionClass’s service-on-demand capabilities to provide high-touch, personalized service without interrupting the vacations we enjoy to find our crew,” said Princess Cruises. President Janswarts said. “Minimize waiting time at the guest service desk and at the same time improve responsiveness.”
Both CrewCall features extend the OceanNow digital experience that guests use to order food, drinks, retail, and amenities for direct delivery to their location.
John Paget, Chief Experience Officer and Innovation Officer at Carnival Corporation, said: With the philosophy of “service now”, we respond instantly to their needs, needs and desires without any inconvenience, in order to maximize the value of the vacation for all Princess guests. “
CrewCall will be available to guests when the Princess rides the Majestic Princess in Alaska from July 25th and “voyages” in the UK from July 31st to return to the voyage on the Regal Princess and Sky Princess. Part of a new set of Truly Touchless conveniences.
This feature is the latest in several extensions recently added to the Princess MedallionClass experience, providing a comfortable and more personalized vacation. The award-winning Ocean Medallion wearable enables touchless boarding and alighting, frictionless commerce, keyless private room entry, and additional non-contact features accessible using smartphones and tablets (such as route discovery). To improve the guest experience. Family and friend locators. First movie and live TV broadcast. Interactive event and activity planner. Interactive fun.
About Princess Cruises::
One of the most famous cruise names, Princess Cruises is the world’s leading international premium cruise line and tour company, operating 14 modern cruise ships across the Caribbean, Alaska. We carry 2 million guests each year to 380 destinations around the world, including. , Panama Canal, Mexican Riviera, Europe, South America, Australia / New Zealand, South Pacific, Hawaii, Asia, Canada / New England, Antarctica, and World Cruises. With a team of professional destination experts curating 170 itineraries ranging from 3 to 111 days, Princess Cruises continues to be recognized as the “best cruise line for your itinerary.” In 2017, Princess Cruises, along with its parent company Carnival Corporation, introduced MedallionClass.
Vacations made possible by Ocean Medallion, the industry’s most advanced wearable device, are offered free of charge to each guest sailing on a MedallionClass vessel. Award-winning innovations provide the fastest way to an effortless personalized vacation, giving guests more time to do what they love best. The company is part of Carnival Corporation.
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