DPSS Publicly available ‘What’s it?’ Videos simplify understanding and access to vital benefits and services
The Los Angeles County Department of Public Social Services (DPSS) uses a series of accessible “What is?” informational videos designed to provide customers with an overview of programs and services in a more user-friendly manner.
Serving over 3.5 million Los Angeles County residents, DPSS is the nation’s largest public social service agency and recognized as a leader in integrating technology into client service delivery. The videos are part of the department’s ongoing effort to embrace technology to better serve the public.
Introduced before the impact of the COVID-19 pandemic on the local economy, What is it? the videos have proven helpful in helping thousands of new clients who have come to DPSS seeking public assistance for the first time. Featured prominently on DPSS website and YouTube channelvideos help inform new and existing customers to identify the specific services they should apply for.
The videos include closed captioning and are translated into 10 languages, with audio-visual descriptions in English. They also meet the provisions of the Americans with Disabilities Act and meet international standards for web content accessibility.
DPSS intake staff report the benefits of clients already having a common understanding of the programs, which helps minimize the time spent processing applications. This allows staff to be more productive and efficient in processing new claims for benefits.
DPSS Publicly Accessible “What Is?” Videos Simplify Understanding and Accessing Vital Benefits and Services – Los Angeles Sentinel | Los Angeles Sentinel Source link DPSS Publicly Accessible “What Is?” Videos Simplify Understanding and Accessing Vital Benefits and Services – Los Angeles Sentinel | Los Angeles Sentinel