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DoorDash is testing a feature that lets you return packages to post offices, FedEx or UPS – TechCrunch

DoorDash confirmed that it is testing a new feature called “Return a Package,” which will allow customers to use the service to return packages to their nearest post office, UPS or FedEx office. The feature is part of a small beta test and isn’t generally available yet, DoorDash said, declining to share which markets are offering the option.

To use the feature, a customer first selects the option to return a package in the app. You must have already fully sealed your package and attached the prepaid shipping label. A DoorDash deliveryman will then arrive to collect the package and deliver it to the nearest physical store or post office. You will not place the packages in standalone dropboxes.

“DoorDash is always thinking of new ways to bring unprecedented convenience and opportunity to the communities we serve through our platform,” a DoorDash spokesperson told TechCrunch. “We are constantly researching and testing new innovations to bring value to our customers, dashers and retail partners.”

Doordash parcel delivery

Photo credit: DoorDash

A screenshot provided by DoorDash explains that courier tracking can vary for this delivery option, which is no surprise since unlike most DoorDash orders, you ship a package rather than receive an order.

“This business decides whether its courier or a dasher will deliver your order,” the screenshot also reads. “The store and its courier may receive your name, address, shipping instructions and phone number to assist you with delivery.”

In terms of compensation, dashers who process package returns will be paid the same way they would be paid for any other marketplace order, the company said.

With this new feature, DoorDash aims to help customers avoid the tedious task of taking a package to the post office to process a return. The company notes that while returns are common, they can be time-consuming, so they wanted to create a way to simplify the returns process using their current local logistics infrastructure. DoorDash also said that couriers are always looking for new ways to make money through the platform on their app and that this new feature will give them an additional option to do so.

DoorDash isn’t the only delivery company that has been working to offer such a service. As early as 2015, Uber a “Time-limited” option for customers to send returns to post offices. The feature was called “Returns” and was powered by UberRush, which switch off in 2018. Similarly, a former on-demand shipping startup called Shyp offered a service that picked up packages and delivered them to their destination. The Company operations ended in 2018 after struggling to find a scalable model beyond its San Francisco starting point.

DoorDash is testing a feature that lets you return packages to post offices, FedEx or UPS – TechCrunch Source link DoorDash is testing a feature that lets you return packages to post offices, FedEx or UPS – TechCrunch

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