BA flights disrupted and cancelled at Heathrow after IT failure

British Airways suffered on Wednesday from a technical problem in its IT systems at Heathrow Airport in London, which caused significant disruptions and flight cancellations.

Frustrated passengers turned to social media when some reports were stuck in planes sitting on the runway and lacking flight connections. One branded it as “another #failure from @BritishAirways”.

“They outdid themselves, we’re stuck waiting to get off the plane for two hours. I heard others were waiting for three… No news, no ETA,” Alex James Griffiths wrote on Twitter.

The IT failure is the latest in a series of glitches that threaten to erode BA’s recovery from the corona plague. The carrier has already suffered this year from delays resulting from other technical glitches and problems with the return of luggage at Heathrow.

It was forced Cancel multiple short-haul flights From Heathrow in February, and similarly accused “technical failure”.

The most damaging IT failure plagued the airline in 2017 and caused ongoing damage to its brand after leaving thousands of passengers stuck on a busy weekend of holidays.

This is particularly embarrassing for BA CEO Sean Doyle, who took office in October 2020 and has made airline reputation repair one of his top priorities with the fading of the plague disruption.

The company apologized to the affected customers, saying it had experienced a “technical problem” during the “short afternoon” that affected its operations at Heathrow Terminal 5.

She said the issue was resolved by late afternoon, but added in a later update that she had to cancel some of her flights on Wednesday evening. The airline said it was offering to reimburse injured passengers or rebook them for alternate flights.

BA head Sean Doyle has made the airline’s reputation repair a priority © Charlie Bibby / FT

Heathrow Airport advised passengers to check the status of their flight with BA before traveling to the airport “due to a number of cancellations as a result”.

Doyle told the Financial Times earlier this year that the airline needed to work Restore his “premium” reputation.

He added that it needs to “redefine” its place in the world of airlines, including a strong emphasis on the passenger experience. “We want people to get off a British Airways flight and talk about it like it’s something else,” he said.

BA flights disrupted and cancelled at Heathrow after IT failure Source link BA flights disrupted and cancelled at Heathrow after IT failure

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