In anger Airbnb host barged into an LA apartment while a guest was staying and told her to ‘get the f *** out’.
The director of ad tech had booked a two-night stay for April 26-28 in an apartment in Los Angeles, Californiavia Airbnb for a business trip.
She filmed the moment the apartment host, Pilates instructor Ashley Green, broke into the apartment and began a shouting match that left Mrs. Eardley in tears and without a place to stay.
After reporting the incident to Airbnb, the rental site reimbursed them the full cost of the booking.
Airbnb guest Kristin Eardley, 39, (pictured) from Chicago, Illinois, ‘complained about a moldy sandwich and unoccupied bowl’, causing the eruption in April this year
Apparteminthost, Pilates instructor Ashley Green (pictured), burst into the apartment and started a shouting match that left Mrs. Eardley in tears and without a place to stay
Ms. Green’s listing has since been removed from Airbnb through the rental website
Police were even involved after the host told police that Ms. Eardley had stolen $ 10,000 in jewelry, while the guest said her laptop was taken and later found in a dumpster by officers.
In response to the allegations, the Airbnb host said she was a ‘superstar tenant’.
She said: ‘If you look at my reviews, they are excellent. I’ve never had a problem. The apartment is inaccessible, it looks like a hotel.
‘I started getting all these crazy texts – like dust on a glass from a cupboard she was not even allowed in.
‘She went into closets that were locked with small straps – she broke them and then wiped her finger and started taking numerous pictures of her finger with dust on it.
Mrs Eardley found dust in the apartment. The director of ad tech complained about the cleanliness of the apartment
She said she was left in tears after Mrs Green’s outburst and had to find a hotel to stay in.
‘There was a broken glass – my cleaner apparently broke a glass and there were small pieces she did not get.
‘She said there was a mold with mold on it – that’s not true. I think my cleaner throws her sandwich in the trash I already had, just the cover, and forgets to take it out. I do not think there was mold on it.
‘I started getting texts from her that she was walking to my neighbors and said I did not have a parking space. I do have a parking space, I have lived here for 14 years.
‘I called Airbnb and said I’m feeling uncomfortable with this guest right now – she’s not only bothering me, but she’s disturbing my neighbors.
A blue wine glass in the apartment was covered with a film of dust
It was one of a number of sovereignty issues in the apartment, Ms. Eardley said
There was also a broken glass on the hardwood floor of the Los Angeles apartment
A mold with mold on it had remained in the pan, Ms. Eardley said
‘They said they had contact with her and that she had to be checked at 11.30am. I walked in at 11.30am and she literally shoved the door in my face. She told me she would not leave.
‘So I opened the door again. I said ‘I want you out, I do not feel comfortable’.
‘I took her laptop because she literally threw me out of my apartment and locked the door with my phone and car keys in the apartment. I had to call 911.
‘Nobody did anything in a container. I took her laptop so she could leave the house. I put it right on the side next to my door.
‘Out of probably 60 rentals, I have only had one bad experience and that was this woman.’
She filmed the moment Pilates instructor and Airbnb host kicked her out of the apartment she had rented
Mrs Eardley said she was ‘scared’ after Mrs Green yelled at her.
The host told Mrs. Eardley to ‘get the fuck out’ and seemed to shove her.
The angry ad tech director claims she is still awaiting Airbnb compensation for the hotel she was forced to book after the host kicked her out, two months after the incident.
The Airbnb host admitted that there was broken glass in the property, but said she had thrown the woman out because she had already instructed her to leave to make her ‘uncomfortable’.
Mrs Eardley said: ‘I packed up my belongings in less than seven minutes and took pictures of the apartment to see how I left it so she could not say I had done anything to the apartment.
‘I opened the door and she kept raving. I had to be at this event in two hours. I said ‘Where is my laptop? Please give me my laptop, I’d love to go ‘. She said ‘I have no idea what you’re talking about’.
‘After probably five or ten minutes or with her quarrel over my laptop I decided to go away and call the police and deal with them. I drove to Beverly Hills in tears. ‘
What are Airbnb’s rules about disputes?
If something goes wrong during your stay:
Message your host
If there is a problem, try talking to your Host first. You can message your host directly from your inbox to let them know what’s going on.
If you have to request a full or partial refund due to the problem, there is a greater chance that your Host will accept your request if you can agree on an amount first.
Submit a request for a refund
Gather evidence: If possible, take photos or video to document issues such as a missing or broken facility.
Submit your application: You will describe the problem, provide photos or video if you can and let the Host know how you want to solve the problem.
Wait for a response: if your host refuses or does not respond, you can ask Airbnb to step in to help. Airbnb will refer to the Rebooking and Refund Policy to determine what help we can provide.
While we always want hosts and guests to work things out as quickly as they can, we know this is not always possible. If there is a problem that you are unable to resolve with your Host (or your Host refuses or does not respond to your request for a refund), please let us know and one of our team will step in to help.
If we find that the issue is protected by AirCover, we will refund you in full or in part or, depending on the circumstances, you will find a similar or better place to stay.
Remember that you have 72 hours to report any problem to us from the moment of discovery.
The director of ad tech booked the one-bedroom, one-bathroom apartment in Los Angeles as a cheaper alternative to the expensive hotels in the area for their trip to talk to an industry panel.
She says that on the day she would arrive at the time of booking, the host repeatedly contacted her and gave her a different address than the one mentioned on Airbnb – two doors down.
She claims that the host explained that she would rather not give the real address on the app for her own safety.
After complaining to Airbnb and asking for a refund for the $ 125 cleaning fee, she expressed her dissatisfaction with her stay so far to the host.
‘I noticed [the apartment] clearly not cleaned, it was really dusty and the trash was not empty – there I found the broken wine glass and a moldy sandwich.
After the explosive dispute, the host would claim he had no knowledge of where Mrs. Eardley’s laptop was – despite being caught on video and taking it outside the apartment.
Mrs Eardley was then forced to leave without it and reported it to the police as theft.
She claims that an officer informed her that they were already on their way to the woman’s address, as the host had called and accused her of stealing $ 10,000 in jewelry from the apartment.
Ms. Eardley agreed to return to LA to speak with police after her work event, where she said she
She was reunited with h her laptop after being found in a dumpster near the address.
She claims that the police dropped the host’s complaint about theft of jewelery after watching the video recordings, which she says documented that all the drawers in the apartment were locked and not manipulated.
Airbnb reimbursed for the total cost of the booking, but Ms Eardley said she was still waiting for the $ 400 compensation Airbnb had promised her for the $ 660 hotel cost for the night after the host stepped out.
Ms Eardley said: ‘I’m probably an Airbnb customer for ten years now and this is the first really horrible experience I’ve had. It has honestly been a nightmare.
“How they approached it is unacceptable.”
She added: ‘This has been one of the worst and most traumatic events that have ever happened to me while traveling.
‘I’m very confused. It was really scary. I’ll never use Airbnb again. ‘
Police confirmed that they responded to a call at the address, but no arrests were made and no report was taken.
Airbnb said they removed the host from the platform as soon as they were notified of the incident and said they have a 24-hour security line so hosts and guests can connect with support agents.
An Airbnb spokesman said: ‘This behavior goes against everything Airbnb stands for, and we took action as soon as this matter was brought to our attention in April, including removing the Host and giving our support to the guest.
“The safety of our community is our priority, and while isolated issues on Airbnb are rare wherever they occur, our Community Support team is on hand 24/7 to help.”
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